Terms and Conditions p62 — Terms of Use of the Online Casino Platform

01 Introduction and Acceptance of Terms

Welcome to p62, an online casino platform operating under a valid license and in compliance with international industry standards. These Terms and Conditions ("Agreement") govern the relationship between you as the user and p62 as the platform operator. This document is designed to ensure a fair, transparent, and safe gaming experience for all parties.

P62 is committed to providing a responsible gaming environment for all members. We believe transparency is the foundation of trust, and therefore every term contained in this document is stated clearly, without confusing language or hidden conditions.

By completing the registration process, clicking the "I Agree" button, or using any part of the p62 platform, you are deemed to have read and accepted these Terms and Conditions in full. If you do not agree with any part of this agreement, you are advised not to use the p62 platform.

02 Eligibility and Account Registration

To register and use p62's services, you must meet the following eligibility requirements:

• At least 18 years old at the date of registration.
• Be a legally competent individual capable of entering into a binding agreement.
• Not listed on any gambling prohibition or restriction list maintained by a recognized regulatory body.
• Register using accurate, complete, and up-to-date personal information.
• Has never had an account closed or suspended by p62 for a terms violation.

Each user is only permitted to hold one active account on the p62 platform. Multiple account ownership by the same individual is a serious violation and may result in the closure of all associated accounts and forfeiture of all balances. p62 reserves the right to conduct identity verification (KYC) at any time to validate information provided by users.

All information you provide during registration must be accurate and kept up to date. If any of your personal details change, you are responsible for updating them in your p62 account promptly. p62 will not be liable for any losses arising from inaccurate or outdated information.

03 Deposits, Withdrawals and Transactions

P62 accepts a wide range of payment methods popular in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly upon confirmation from the payment provider. p62 does not charge any additional fees for standard deposits.

For withdrawals, the following conditions apply:

• Full KYC verification must be completed before the first withdrawal is processed.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as the p62 account.
• Withdrawal processing time is between 15 to 30 minutes for fully verified accounts.
• Minimum and maximum withdrawal limits apply depending on the selected payment method.
• P62 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

P62 uses 256-bit SSL encryption to protect all financial transactions. No sensitive financial information is stored directly on p62's servers — all payment data is handled by certified third-party payment processors compliant with PCI DSS standards.

Should any dispute arise regarding a transaction, you may contact the p62 support team within 30 days from the date of the transaction in question. Disputes submitted after this period may not be processable.

04 Bonus and Promotion Terms

P62 offers a variety of bonuses and promotions to members, including welcome bonuses, daily cashback, weekly reload bonuses, and VIP program rewards. All bonuses are subject to wagering requirements clearly stated in each promotion's terms.

The general bonus terms for p62 are as follows:

• The 200% welcome bonus is subject to a wagering requirement of 30x the bonus amount received.
• Daily cashback is calculated based on net losses within a 24-hour period and is credited automatically.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Bonuses cannot be transferred or directly exchanged for cash without fulfilling the wagering requirements.
• P62 reserves the right to void any bonus if abuse or fraud is suspected.

Bonus system abuse includes but is not limited to: registering multiple accounts to claim bonuses repeatedly, low-risk wagering designed solely to meet wagering requirements, and the use of automation software. Any such activity will result in bonus forfeiture and may lead to account closure.

05 Game Rules and Betting

All games available on the p62 platform — including Live Casino, video slots, sports betting, esports wagering, and fish shooting games — use a Random Number Generator (RNG) certified by an independent auditing body. The outcome of each game is final and cannot be disputed on the grounds of dissatisfaction with the result.

Specific rules for each game are as stated within the respective game interface. It is the user's responsibility to understand the game rules before placing any bets. p62 is not liable for losses resulting from a user's failure to understand the game rules.

For sports betting and wagering, odds displayed are accurate at the time of display but are subject to change until the wager is confirmed. Confirmed wagers are final and cannot be cancelled. In the event of a technical error during the wagering process, p62 reserves the right to void the wager and refund the funds to the user.

06 Prohibited Activities and Account Closure

The following activities are strictly prohibited on the p62 platform and may result in immediate account closure, forfeiture of funds, and legal action:

• Fraud and Identity Falsification — using another person's information to register or conduct transactions.
• Money Laundering — using the p62 platform to conceal or transfer funds from illegal activities.
• Unauthorized Software Use — bots, automation scripts, or software that provides an unfair advantage.
• Illegal collusion between players — colluding with other players to manipulate game outcomes.
• Bonus Abuse — as stated in Section 4.
• Unauthorised Chargeback — filing a chargeback with a financial institution without valid grounds.

P62 also reserves the right to suspend or close an account for investigation purposes if suspicious activity is detected, even before a violation is proven. During the suspension period, access to the account and funds may be temporarily restricted until the investigation is complete. p62's decision in such matters is final.

07 Data Protection and Privacy

P62 takes the protection of your personal data seriously. All information collected during registration and platform use is handled in accordance with p62's detailed Privacy Policy. Your data will not be sold or shared with third parties without your consent, except as required by law or to fulfil regulatory compliance obligations.

By using the p62 platform, you consent to p62 collecting and processing your personal data for the following purposes: identity verification (KYC), financial transaction processing, fraud prevention, legal compliance, service improvement, and account-related communications.

For more information on how p62 collects, uses, and protects your personal data, please refer to Privacy Policy our complete policy.

08 Limitation of Liability

P62 provides the platform on a best-effort basis to ensure continuous and uninterrupted service. However, p62 does not guarantee that the platform will always be free from technical errors, service disruptions, or data loss resulting from circumstances beyond our control.

P62 shall not be liable for:

• Financial losses arising from betting or gaming activities on the platform.
• Service disruptions due to system maintenance, natural disasters, or cyber attacks.
• Disputed game outcomes where the RNG system has functioned correctly and been verified.
• Losses resulting from unauthorised account access due to the user's own negligence.
• Any indirect, incidental, or consequential damages arising from the use of the platform.

P62's total liability to any user under any circumstances is limited to the amount of funds held in that user's account at the time the claim is made.

09 Responsible Gaming

P62 deeply values the well-being of our players. We believe that gambling should be purely a form of entertainment and not a source of income or an escape from financial or emotional difficulties. To that end, p62 provides a range of self-control tools to help users play within their comfort limits.

Self-control tools available to all p62 members include:

• Deposit limit — set daily, weekly, or monthly deposit limits according to your means.
• Loss limit — limit the maximum loss amount within a specified time period.
• Betting limit — control the total amount of bets that can be placed in a single session.
• Account pause — take a temporary break from the platform for 24 hours, 7 days, 30 days, or longer.
• Self-Exclusion — the option to permanently self-exclude from the platform.

If you feel that your gambling habits are beginning to affect your daily life, finances, or personal relationships, we encourage you to reach out to the p62 support team or seek assistance from a qualified mental health support organization. For more information, visit the Responsible Gaming ours.

10 Amendments and Enforcement

P62 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform. It is the user's responsibility to review these Terms and Conditions periodically.

Continued use of the p62 platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact the support team to close your account.

These Terms and Conditions are governed by applicable law, and any disputes arising from this agreement shall be resolved through the channels designated by p62. Users agree that p62's jurisdiction is final in resolving any disputes that cannot be settled through direct negotiation.