P62 believes the best entertainment is healthy entertainment. We provide self-control tools, practical guidance, and professional support to ensure every member can enjoy their gaming experience within comfortable and responsible limits.
We provide a range of tools you can use at any time to keep your gaming experience safe and in control.
Set the maximum deposit amount you can make each day, week, or month. This limit takes effect immediately and can only be decreased right away — increasing a limit requires a 7-day waiting period to prevent impulsive decisions.
Set the maximum duration for each of your play sessions. Once the time limit is reached, the p62 system will automatically notify you and offer the option to take a break before continuing, preventing sessions from running on unnoticed.
Need a short break? Use the Temporary Break feature to block access to your account for 24 hours, 48 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any deposits to your p62 account.
The self-exclusion option allows you to block your account permanently or for a minimum period of 6 months. During this time, p62 will restrict all access and stop all marketing communications to you — including promotional emails and bonus notifications.
View your complete gaming activity record — total bets, wins, losses, and time spent. This transparent overview helps you understand your own gaming patterns and make smarter decisions based on real data.
Activate automatic alerts that notify you when your deposit limit, loss limit, or session time limit is close to being reached. These notifications are designed to give you time to pause and reflect before continuing — not to interrupt your gaming experience.
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Responsible gaming means making informed and mindful choices when participating in betting or online casino activities. It is more than a slogan — it is a comprehensive approach that covers how you budget, manage your time, and maintain a healthy balance between entertainment and daily life.
At p62, we understand that our platform offers a wide range of entertaining experiences — from slots and live casino games to sports betting and fish shooting. That said, we also recognise that without the right approach, these activities can have a negative impact on a person's financial and emotional wellbeing.
The core responsible gaming principles we fully uphold are:
P62 takes a proactive approach to ensuring all members have access to the information, tools, and support needed to play responsibly. We train our support team to identify early signs of problem gaming and respond with empathy and effectiveness.
Statistics show that the majority of online casino gamblers are recreational players who enjoy this activity purely as entertainment. With the right tools and sufficient awareness, risks can be effectively minimised.
Recognising the early signs of problem gaming is the most important first step. Many members facing difficulties are unaware until the situation becomes more serious. The table below outlines the differences between healthy recreational gambling and warning signs that deserve attention:
| Aspect | Recreational Gambler | Warning Signs |
|---|---|---|
| Budget | Play within set limits | Frequently exceeding set limits |
| Time | Planned & limited play sessions | Play time increasing without realising it |
| Emotional | Can stop without emotional distress | Feeling restless, irritable, or anxious when stopping |
| Finances | Does not affect personal finances | Borrowing money or selling assets to play |
| Relationships | Family & friends know about this activity | Hiding activity from loved ones |
| Motivation | Playing for fun & entertainment | Playing to escape problems or stress |
If you or someone you know is showing more than two or three of the warning signs above, we strongly encourage you to contact the p62 support team or one of the professional help organisations listed in Section 06. Identifying a problem early is far easier to address than when it has already taken hold.
Remember: Gambling addiction is a real health condition, not a character flaw. Anyone can face it regardless of background, and many have successfully recovered with the right support.
All p62 self-control tools are accessible directly from your account dashboard after login. Here is a quick guide on how to activate each tool:
Go to /login and enter your account credentials. Make sure you are using your own personal device.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a full list of self-control tools — deposit limits, session time limits, temporary breaks, and self-exclusion. Choose the tool that suits you.
Enter your desired limit and confirm via email. Limit reductions take effect immediately; limit increases require a 7-day waiting period.
Check your activity history and limit status anytime from your dashboard. View detailed gaming statistics to support your self-monitoring.
If you need help activating any self-control tools, the p62 support team is available via live chat 24/7. The process takes less than 5 minutes.
P62 has a zero-tolerance policy on participation by minors under the age of 18. All new account applicants are required to submit valid identity verification documents as part of our KYC process before any gaming or transactions can take place.
We strongly encourage all parents and guardians who share devices with their children to take the following steps to ensure minors cannot access the p62 platform:
If p62 suspects that an account is being used by an individual under the age of 18, we reserve the right to suspend that account immediately until satisfactory age verification is provided. Child protection is an absolute priority with no compromise.
The self-assessment test below is based on questionnaires widely used in mental health to identify problem gaming risk. Answer these questions honestly — your responses are for your use only.
Have you ever played longer than you originally planned?
Have you ever hidden your gambling activity from family or friends?
Have you ever borrowed money or sold something to fund your gambling?
Do you frequently think about gambling when doing other activities?
Have you ever played to escape problems, stress, or sadness?
Do you feel restless or uncomfortable when trying to stop or cut back on gambling?
Have you ever chased losses by continuing to play to try to "win it back"?
Has gambling ever caused problems with your relationships, work, or responsibilities?
Do you need to bet larger amounts to get the same level of excitement?
Have you ever felt guilty or regretful after a gaming session?
Interpretation: If you answered "yes" to 3 or more questions, we encourage you to speak with a specialist or contact the p62 support team. Answering "yes" to 5 or more questions indicates a likelihood of problem gaming that requires immediate attention.
Asking for help is a sign of strength, not weakness. If you feel that gambling is starting to negatively affect your life, there are various professional resources available to help you through the recovery process.
P62 works closely with the following organisations and encourages all members who need support to reach out to them:
Malaysia's 24-hour government helpline for social issues including gambling addiction. Free and confidential.
A government psychiatric hospital providing addiction treatment programmes, including gambling addiction.
A peer support group for individuals struggling with gambling addiction. Regular meetings are held.
The Malaysian Board of Counsellors (Lembaga Kaunselor Malaysia) lists certified counsellors nationwide who specialise in addiction treatment.
In addition to external resources, the p62 support team is trained to provide initial guidance and can help you activate self-exclusion tools immediately if needed. Reach out via live chat at any time — no question is too small or situation too difficult for us to help with.
Remember: You don't have to go through this alone. Many individuals have made a full recovery from gambling addiction and returned to healthy, productive lives with the right support.
As an online casino platform operator, p62 holds a significant responsibility toward our members. We do not merely comply with minimum regulations — we actively invest in systems, training, and technology to ensure a safe and responsible gaming environment.
P62's operational commitment to responsible gaming includes:
We believe that a platform which genuinely cares about its users' well-being is one that will remain trusted in the long run. Our members' trust is our most valuable asset, and we will never wager it for short-term gains.
The most frequently asked questions by p62 members about self-control tools and responsible gaming.
Create your p62 account today and enjoy a fun, safe, and responsible online casino experience. Full access to all self-control tools is available from day one of your membership — at no extra cost.