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FAQ p62 — All Answers Here

Not sure about deposits, withdrawals, promotions, or account security? We've compiled the most frequently asked questions from p62 members in Malaysia — with clear, straightforward answers.

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Popular Help Topics

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Deposits & Withdrawals

How to deposit using FPX, e-wallets, and local banks. Withdrawal processing times and daily transaction limits for each payment method.

Account & Security

New account registration, KYC verification, password reset, and two-factor authentication (2FA). Everything you need to know to keep your account secure.

Bonuses & Promotions

How to claim the welcome bonus, wagering requirements, bonus expiry periods, and the VIP loyalty program. Maximize the value of every promotion available to p62 members.

Casino Games

How to play Live Casino, slots, and table games at p62. Game providers, RTP (Return to Player), and game options for players of all levels.

Sports Betting

How to place sports bets, the types of betting available, live betting markets, and how to correctly read betting odds on the p62 platform.

Mobile App

How to download the p62 app for Android and iOS, minimum system requirements, exclusive app features, and how to easily update to the latest version.

All p62 FAQs

Click on any question to view the full answer.

Account

Registering a p62 account takes less than 3 minutes. Go to the Register, enter your username, an active Malaysia phone number, and your preferred password. You will receive an OTP code via SMS to verify your phone number. Once verified, your account is immediately active and ready to use. No registration fee — completely free.

The minimum age requirement to register and use the p62 platform is 18 years old. During the KYC verification process, you are required to upload a valid government-issued ID (MyKad or passport) to verify your age and identity. Any account found to be in violation of this age requirement will be terminated immediately.

No. Each individual is only permitted to own one account only at p62. Creating multiple accounts using the same or different information is a violation of the platform's Terms and Conditions. Duplicate accounts will be suspended and any balance within them may be forfeited. If you are having trouble accessing your existing account, please contact our live chat support.

KYC (Know Your Customer) is a mandatory identity verification process for all p62 members. It requires you to upload a clear and valid photo of your MyKad or passport. This process protects you from fraud, ensures withdrawals are processed to the correct account, and complies with anti-money laundering regulations. KYC verification is typically completed within 1–2 business days.
Deposit

p62 accepts multiple deposit methods for the convenience of Malaysia members:
  • Local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank)
  • FPX (Financial Process Exchange) — instant online transfer
  • E-wallets: Touch 'n Go eWallet, Boost, GrabPay
  • Visa/Mastercard credit and debit cards
  • Digital assets (crypto) — Bitcoin, USDT
All deposit methods are processed automatically and your balance will be credited to your account within minutes.

The minimum deposit at p62 is RM 10 only — among the lowest on any online casino platform in Malaysia. This limit lets new members explore the platform without a large upfront commitment. Maximum deposit amounts vary by payment method; for limits specific to each method, refer to the Deposit.

Almost all deposit methods at p62 are processed automatically within 1–5 minutes. Bank transfers via FPX are typically the fastest. Deposits via e-wallet are also processed almost instantly. If your deposit has not been credited after 15 minutes, please contact live chat support with proof of payment for immediate assistance.
Withdrawal

Withdrawals via local bank transfer are typically processed within 15 minutes to 1 hour for members who have completed KYC verification. Withdrawals submitted during banking hours (8 AM – 10 PM) are generally processed faster. E-wallet withdrawals are handled almost instantly. Large withdrawal requests may require additional review for security purposes.

Before making your first withdrawal, you will need to:
  • Complete KYC verification (upload MyKad/passport)
  • Ensure your phone number has been verified
  • Meet the wagering (rollover) requirements for any claimed bonus
  • The registered bank account must be in your own name
Accounts that have not completed KYC can only make withdrawals after verification is done.

Yes, daily withdrawal limits at p62 vary by membership tier and withdrawal method. Standard members can withdraw up to RM 30,000 per day, while VIP members enjoy higher limits. The minimum withdrawal is RM 30 for bank transfers. For specific withdrawal limit details, visit the Wins or contact our support team.
Bonuses & Promotions

New p62 members are eligible for a highly competitive welcome bonus, including a first deposit bonus of up to 100% and free credits for selected slot games. There is also weekly cashback, a friend referral bonus, and daily rebates for active members. All current promotions can be viewed on the Promotions.

Wagering requirements (rollover) mean you need to wager the bonus amount a set number of times before the bonus funds can be withdrawn. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you need to place a total of RM 250 in bets before a withdrawal is permitted. The exact rollover requirements for each promotion are clearly stated on the Promotions.

Most p62 bonuses are credited automatically once the promotion requirements are met — no promo code needed. For deposit bonuses, simply make a qualifying deposit and the bonus will be credited directly to your account. Some special promotions require you to contact live chat support for manual verification. Check the terms of each promotion on the Promotions.
Games

p62 offers over 1,000 games across a wide range of categories:
  • Live Casino — Baccarat, Roulette, Blackjack, Sic Bo with real dealers
  • Slots — over 800 titles from Pragmatic Play, Spadegaming, PG Soft, and more
  • Sports Betting — EPL, La Liga, NBA, badminton, and esports
  • Fish Shooting Games — a variety of interactive themes with cash prizes
  • Poker & Table Games — Texas Hold'em, Dragon Tiger

Yes. All slot games and digital table games at p62 use a Random Number Generator (RNG) certified by independent third-party auditors. This ensures every round is fully randomised with zero manipulation. Live casino games are streamed live with real human dealers, providing complete transparency to players.

Most slot games at p62 have a demo mode playable without a deposit or login. This lets you get familiar with the game mechanics before wagering real money. However, demo mode is not available for live casino games, sports betting, and fish shooting games — those require an active account with a balance.
Security

Data security is a top priority at p62. Our platform uses 256-bit SSL encryption for all data communications. Your personal information is stored on protected servers and will not be shared with third parties without your consent, unless required by law. We also comply with strict Privacy Policy standards — read more on the Privacy Policy.

To activate 2FA: log in to your p62 account and go to Settings > Security > Two-Factor Authentication, then toggle the SMS OTP option. Every time you log in from a new device, you will receive a 6-digit code to your registered phone number. This is the most effective layer of protection against unauthorized access to your account.
Technical

p62 runs smoothly on all modern browsers, including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. For the best experience, keep your browser updated to the latest version. We recommend Chrome or Safari for optimal performance on mobile devices. Older browsers such as Internet Explorer are not fully supported.

The p62 app is available for Android and iOS. For Android, download the APK file directly from the official p62 website and enable installation from unknown sources in your device settings. For iOS, search "p62" on the App Store or scan the QR code from our website. The p62 mobile app offers the full experience including deposits, withdrawals, casino games, and sports betting.

If a game fails to load or a disruption occurs:
  • Refresh the page (press F5 or pull down to refresh on mobile)
  • Clear your browser cache and cookies
  • Ensure your internet connection is stable — a minimum of 5Mbps is recommended
  • Try a different browser or incognito mode
  • Disable your VPN connection if one is active
If the issue persists, contact our 24/7 live chat support with a screenshot of the error for further assistance.

Can't find the answer you're looking for? The p62 support team is available 24 hours a day, 7 days a week via Live Chat. Our average response time is under 2 minutes.

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